Member FAQs
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Membership FAQs
Take a look at commonly-asked questions below. Can't find what you need to know? Contact

1. I have a friend/colleague who is thinking of joining, how can I refer them?

We have a referral scheme which means you and your friend/colleague will both receive a £15 John Lewis voucher when you refer them for CILT membership at our Affiliate grade or above. Please note, their membership has to be activated before we can send out any vouchers. For further information and terms and conditions, please click here.

2. Who should I speak to about…?

If you need help and you’re not sure who to ask, once you’re logged in to the website, our staff directory can be found here or by clicking on the ‘About us’ tab on your home page, then ‘Staff List’.

3. Where can I get a copy of my membership receipt?

Please make sure you are logged in, then go to ‘My CILT’> ‘My Account’> ‘My Invoices’. If you have any trouble finding what you need, then just contact the membership team at and we will be happy to send you a replacement.

4. Upgrading

Please get in touch with us at and we can send you an upgrade form via email. You can then return this to us along with your CV and a two year CPD plan.

Alternatively, you can fill in one of our online forms for the grade you wish to apply for. Do not worry, we will be able to find your existing record with the information provided on your application form.

5. What documents do I need to submit as part of my application or upgrade?

In addition to a completed application/upgrade form, we require your current CV with information on your level of seniority, budgetary control, reporting lines and a CPD plan which should include between 4-6 objectives and cover at least two years going forward from the date of your application. Guidance notes on how to complete a CPD plan can be found here.

6. What are the requirements for each of the grades?

Student grade: a student transcript / university email address / proof of enrolment.

Graduate grade: a degree certificate / document confirming graduation.

Affiliate: No requirements

Assessed grades: Visit our page here and click on our grades for more information.

7. How are applications assessed?

When we receive an assessed grade application, we will check all your details and supporting documents to ensure the required information is included and will get in touch if we require anything further. If you are applying for our Member grade, your results will usually be available in 7-10 days. If you are applying for Chartered Member or Chartered Fellow, your application will go to our assessment panel (currently held every three weeks) and you will hear back regarding your results within three weeks of the date of the panel.

8. Do you have a discount for retired members?

As a thank you for being a member with us, we do offer a Retired grade at a reduced cost. Your benefits and post-nominals remain the same. Please get in touch with membership at for advice on the current fee and to be switched over to this grade.

9. How do I renew my membership online?

Go to and log into your online account. Once logged in click on “Renew” in the gold bar at the top of the screen and follow the on-screen instructions.

10. How can I pay by direct debit?

All of our application forms include a section where you can provide your direct debit details. Please remember to confirm if you wish to pay monthly or annually.

If you wish to change your existing payment method or direct debit details, please fill in the online direct debit form by clicking here or alternatively email us at

11. Contacting local Chair

A brilliant way to connect with your Institute and reach out to your local CILT community is through your Regional Chair. To find their contact details, go to “About us” in the purple banner at the top of the page, then hover over “Nations, Regions & Groups”. A list of regions will be displayed, followed by a more local group. Once you have clicked onto your region or group, you’ll be able to find out about upcoming networking opportunities and the contact details for your Regional Chair.

12. Focus archive

You can find previous copies of our monthly Focus magazine on our website. To do this, hover over “News” in the purple banner at the top of the page, and then click “Focus Magazine”. If you scroll down the page, you will be able to access the most recent copy as well as the “Focus Archive” which stores editions dating back to 2007.

13. Updating your details

Once you are logged in, click “MyCILT” in the top right-hand corner of your screen, then “My Account”. There you will be able to update any personal details that need changing.

Please note, you cannot change your organisation details via our website. To do this, please contact with the details and we can get this updated for you.

14. What are the costs for membership?

Membership fees vary depending on the grade you apply for. Please find our current prices by clicking here.

15. What are the benefits of membership?

Please find a breakdown of our member benefits here.

16. Which grade should I apply for?

If you’re unsure which grade to apply for based on the specified criteria, visit our webpage here. Alternatively, you can email us on and we will be more than happy to advise which grade may be most suitable based on your work experience and qualifications.

17. I cannot remember my log on details

If you have forgotten your password click on the link here where you can enter your username to retrieve a password reminder. Please note this function will not work if your correct username is not entered.

If you have forgotten your username email us at and we can send this to you.

CILT International

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